Interested in an annual tune-up? Contact us for information about a one-time upgrade of WordPress and plugins.

What’s Included

 

Security Monitoring

We will monitor unauthorized attempts to access the WordPress Admin area. Precautionary measures to thwart hackers and increase security will be put in place.

Malware Scans

Malware is software that attempts to damage, deface or disable a website. Your site will be scanned for malware and, if found, the malware will be removed from the database and the website re-secured.

WordPress Updates

Updates to the WordPress installation will be performed when available and upgraded to the latest stable release. Updates offer new or improved functionality and security fixes.

Theme/Plugin Updates

Updates to themes and plugins will be performed when available and upgraded to the latest stable release. Updates offer new or improved functionality and security fixes.

Some of the plugins necessary to add functionality and maintain your site require a monthly or annual subscription fee. As an added bonus, costs to keep plugins used on your site updated  that we have developer licenses for are absorbed by Pixel Juice Productions LLC for as long as you continue to maintain your site through one of our service plans. Themes and plugins that we do not hold developer licenses for, such as Event Espresso, will incur an additional yearly (or as needed) license fees at the client’s expense to keep updated. Please consult with us regarding your site for a specific list of what’s covered.

Website Verification

Your website will be scanned for potential issues created by upgrade of WordPress or plugins. If something on the site breaks due to the system update we performed, we will fix it free of charge. If the issue cannot be resolved due to a plug in or theme conflict with the upgrade, your website will be rolled back to the most recent version until such a time as the upgrades can be installed without issue.

Full Site Backups

This is a full backup, not only of the site’s database, but also the site’s theme, plugins, images and documents. These backups are stored off-site for added security.

Database Backups

It is strongly recommended that a website’s database be backed-up at regular intervals and before every WordPress installation or plugin upgrade. With a backup database, there is the ability to quickly restore website content. These backups are stored off-site for added security.

Reporting

We will notify you promptly if there are any issues effecting your live WordPress site which require us to take immediate action.

Host Support

We will contact your site’s host server on your behalf and troubleshoot in the event of your site being down. We will follow up until the situation is resolved. *Standard and Advanced plans only.

Website Review

Complimentary phone meeting provided (up to 1 hour each) to discuss website analytics, new technology, future site growth and direction. *Advanced plans only.